Money To Live

October 13, 2008

Getting a lower car price, after the purchase

Filed under: credit,spending — by moneytolive @ 5:00 am
Tags: ,

I have been pretty happy with my new car, but I am even more happy now that I got $600 back after paying for it!

When filing away my papers, I remembered that the invoice had a charge of $595 for an “appearance package,” which I was told included wheel locks, mud flaps, floor mats, and a custom paint job.  The next time I went to my car, I noticed no mud flaps, no floor mats, and no custom paint job. In the flurry of paperwork and driving away my new car, I had not noticed they did not deliver the “appearance package” (except for the wheel locks, which were included).

I called the dealership, and my calls were not answered and not returned. Eventually I talked to a manager who said they would not refund my money because (literally, he really said this):

“We already gave you such a good deal. Other people pay twice what you paid.”

I said, “Don’t give me that crap.”
[Note: I really said the word “crap” and not another word that could have gone in its place and could be considered offensive.]

He said, “You are using offensive language and need to watch what you say.”

I said, “I am sorry if I offended you by saying the word ‘crap,’ but you are not being honest with me.”

At that point, we got off the phone, and I immediately called my credit card company and requested to dispute a transaction. I was transferred to a very friendly and helpful lady who said that I had a strong case of “misrepresentation.”

Within three days of me submitting the credit card dispute forms (by fax), the disputed amount was credited to my account.

The situation is not settled. If the car dealership can “prove” that the product/service was provided, then I am responsible for the disputed amount. If that happens, I will have to decide how to proceed. I do not see, though, how they can fight this dispute without lying.

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2 Comments »

  1. Woohoo! Way to go! Have I ever told you the story of the jeweler and my watch? It makes me sick to think about it.

    Comment by Shannon — October 14, 2008 @ 11:02 am |Reply

  2. […] in October, I wrote about my dispute over an “appearance package” that was included in the cost of my new car, and I want to let you know how that […]

    Pingback by Money To Live - Disputing a credit card charge — January 21, 2009 @ 5:07 am |Reply


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